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CAREER OPPORTUNITIES
Data and QA
Quality Analyst
Job Description:
- Prepare MIS/reports
- Performing training need analysis.
- Facilitating and leading calibration sessions.
- Continuously develop team capability by providing ongoing development, actively managing talent and embedding consistent feedback loops based on customer insights.
- Responsible for the consistent documentation of SOP across all processes in the contact center
- Initiate and drive projects that would increase user satisfaction, productivity and process Quality
Job Responsibilities
- Conducting process related checks/audits.
- Identify ways to improve skill issues that face the team , and action accordingly
- Participate in companywide projects/assignments, which could include working on curriculum updates/revisions Metrics for performance measurement
- Ensure adherence to feedback TAT / target
- Audit accuracy
- QA quality score
- Accuracy and timelines of reports
Data Analyst
Job Description:
- Graduates and Post Graduates from any stream can apply
- Managing master data, including creation, updates, and deletion.
- Provide quality assurance of imported data, working with quality assurance analysts if necessary.
- Must have B2B lead generation experience only
- Flexible to work in a 24X7 environment
- Commissioning and decommissioning of data sets.
- Evaluating changes and updates to source production systems.
- Providing technical expertise in data storage structures, data mining, and data cleansing.
Job Responsibilities
- Interpret data, analyze results using statistical techniques and provide ongoing reports
- Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
- Acquire data from primary or secondary data sources and maintain databases/data systems
- Identify, analyze, and interpret trends or patterns in complex data sets
- Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems
- Work with management to prioritize business and information needs
- Locate and define new process improvement opportunities
Team Lead
Job Description:
- Managing Team of QA’s.
- High performance delivery on all quality parameters.
- Audit interactions on Product/process, Communication and soft skills parameters.
- Must have B2B lead generation experience only
- Flexible to work in a 24X7 environment
- Real Time Support (Production/Live Support) on the floor as per the business requirement
- Evaluating changes and updates to source production systems.
- Leverage process knowledge to proactively identify areas of concern & highlight to the change Team.
Job Skills/Requirements
- Hands on experience in MS-Office; preferably in MS-Excel and Power Point.
- Analytical and Quantitative skills.
- Ability to observe, analyze and give constructive feedback.
- Bachelor Degree .
- Extremely good verbal & written communication skills.
- Excellent writing and comprehension skills.
- Understanding of the Audit & Coaching processes.
- Ability to work under pressure
- Presentation, Feedback &Coaching skills.
- Effective problem-solving skills.
- Highly energetic & enthusiastic.
- Interpersonal skills and Teamwork.
Information Technology
IT Developer
Job Description:
- Designing and developing UI using [website]. Proficiency in Java. Exposure to Database. Good to have - Angular JS.
- Collaborating with front-end / back-end developers.
- Write clean, scalable and efficient code.
- Follow all the company standards to create top-quality applications.
- Develop documentation throughout the Software Development Life Cycle (SDLC).
- Reporting of User Stories / Tasks in the Project Management Software used by the company.
Job Skills/Requirements
- Hands-on experience in design using object-oriented programming principles.
- Strong understanding of object-oriented programming
- Familiarity with Microsoft SQL Server
- Experience with popular web application frameworks.
- Understanding of fundamental design principles for building a scalable application.
- Experience in established development tools, best practices and conventions including ReactJS, JavaScript & Anguar+ with all JS frameworks.
- System analysis and debugging experience for enterprise scale development
- Ability to carry out prototyping and technical investigation and evaluation as needed
- Bachelor's (Required)
- Effective problem-solving skills.
- Highly energetic & enthusiastic.
- Interpersonal skills and Teamwork.
Operations
Research Analyst
Job Description:
- Analyzing past operations' results and performing variance analyses.
- Identifying and analyzing trends and forecasts and recommending improvements to the business processes.
- Researching market trends, conducting surveys, analyzing data from competitors, and analyzing the business's operations, expenditures, and customer retention to identify patterns of potential issues or improvements.
- Using data analysis and interpretations to guide the decision-making of the business.
- Using operations data to develop pricing models and identify areas for improvement.
- Using statistical, economic, and data modeling techniques and tools.
- Organizing and analyzing data, creating charts and graphs, and presenting your findings to the leadership team.
Job Skills/Requirements
- A bachelor's or associate's degree.
- Experience in applied research or data management may be advantageous.
- Strong mathematical, analytical, and data modeling skills.
- The ability to manipulate large, complex data sets into manageable, understandable reports.
- Excellent problem-solving, communication, and team-working skills.
- Familiarity with data modeling software and Excel software.
- Attention to detail and organizational skills.
Manager
Job Description:
- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends
- Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
- Researching market trends, conducting surveys, analyzing data from competitors, and analyzing the business's operations, expenditures, and customer retention to identify patterns of potential issues or improvements.
- Using data analysis and interpretations to guide the decision-making of the business.
- Using operations data to develop pricing models and identify areas for improvement.
- Using statistical, economic, and data modeling techniques and tools.
- Organizing and analyzing data, creating charts and graphs, and presenting your findings to the leadership team.
Job Skills/Requirements
- A bachelor's or associate's degree.
- Experience in applied research or data management may be advantageous.
- Strong mathematical, analytical, and data modeling skills.
- The ability to manipulate large, complex data sets into manageable, understandable reports.
- Excellent problem-solving, communication, and team-working skills.
- Familiarity with data modeling software and Excel software.
- Attention to detail and organizational skills.
Team Lead
Job Description:
- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Discover training needs and provide coaching
- Organizing and analyzing data, creating charts and graphs, and presenting your findings to the leadership team.
Job Skills/Requirements
- A bachelor's in Management or training in team leading is a plus.
- Decision-making skills
- Strong mathematical, analytical, and data modeling skills.
- The ability to manipulate large, complex data sets into manageable, understandable reports.
- Excellent problem-solving, communication, and team-working skills.
- Familiarity with data modeling software and Excel software.
- Attention to detail and organizational skills.
- Proven work experience as a team leader or supervisor
Appointment Generation Executive
Job Description:
- Familiarizing yourself with essential details of our products and services.
- Calling prospective clients using a list of phone numbers provided to you.
- Accepting calls from prospective clients as they arise.
- Fielding basic questions and concerns about the products and services we offer.
- Scheduling a consultation between the prospective client and a Sales Representative.
- Keeping a detailed log of calls, including those which were not answered.
- Attempting to contact prospective clients who you have been unable to contact.
Job Skills/Requirements
- High school diploma or equivalent.
- Proven experience as an appointment setter, sales representative, or similar will be advantageous.
- Computer literate
- Top-notch verbal, written, and interpersonal skills.
- Outstanding listening skills and attention to detail.
- Excellent phone etiquette.
- Professional and courteous disposition.
- Persuasive and results-oriented.
Sales and Marketing
Sales Executive
Job Description:
- Conducting market research to identify selling possibilities and evaluate customer needs
- Actively seeking out new sales opportunities through cold calling, networking and social media
- Setting up meetings with potential clients and listening to their wishes and concerns
- Gather feedback from customers or prospects and share with internal teams
- Collaborate with team members to achieve better results
- Participate on behalf of the company in exhibitions or conferences
Job Skills/Requirements
- Proven experience as a Sales Executive or relevant role
- Proficiency in English
- Excellent knowledge of MS Office
- Hands-on experience with CRM software is a plus
- Thorough understanding of marketing and negotiating techniques
- Fast learner and passion for sales
- Self-motivated with a results-driven approach
- Aptitude in delivering attractive presentations
- Bachelor's (Required)
Sales Director
Job Description:
- Own and hit/exceed annual sales targets within assigned territory and accounts
- Develop and execute strategic plan to achieve sales targets and expand our customer base
- Build and maintain strong, long-lasting customer relationships
- Partner with customers to understand their business needs and objectives
- Effectively communicate the value proposition through proposals and presentations
- Understand category-specific landscapes and trends
Job Skills/Requirements
- Proven sales executive experience, meeting or exceeding targets
- Previous experience as a sales executive, sales manager or sales and marketing director
- Ability to communicate, present and influence all levels of the organization, including executive and C-level
- Proven ability to drive the sales process from plan to close
- Proven ability to articulate the distinct aspects of products and services
- Proven ability to position products against competitors
- Demonstrable experience as head of sales, developing client-focused, differentiated and achievable solutions
- Excellent listening, negotiation and presentation skills
Sales Manager
Job Description:
- Achieve growth and hit sales targets by successfully managing the sales team
- Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
- Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
- Present sales, revenue and expenses reports and realistic forecasts to the management team
- Identify emerging markets and market shifts while being fully aware of new products and competition status
Job Skills/Requirements
- BS/MS degree in business administration or a related field
- Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
- Committed to continuous education through workshops, seminars and conferences
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
- Excellent mentoring, coaching and people management skills
- Fast learner and passion for sales
- Strong business sense and industry expertise
- Aptitude in delivering attractive presentations
- Proven ability to drive the sales process from plan to close
Marketing Manager
Job Description:
- Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
- Deploy successful marketing campaigns and own their implementation from ideation to execution
- Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis
- Produce valuable and engaging content for our website and blog that attracts and converts our target groups
- Build strategic relationships and partner with key industry players, agencies and vendors
- Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely
Job Skills/Requirements
- Demonstrable experience in marketing together with the potential and attitude required to learn
- Proven experience in identifying target audiences and in creatively devising and leading across channels
- Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)
- Experience in setting up and optimizing Google Adwords campaigns
- Numerically literate, comfortable working with numbers, making sense of metrics and processing figures with spreadsheets
- A sense of aesthetics and a love for great copy and witty communication
- Up-to-date with the latest trends and best practices in online marketing and measurement
- Bachelor/Masters degree in Marketing or related field
Sales Manager
Job Description:
- Achieve growth and hit sales targets by successfully managing the sales team
- Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
- Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
- Present sales, revenue and expenses reports and realistic forecasts to the management team
- Identify emerging markets and market shifts while being fully aware of new products and competition status
Job Skills/Requirements
- BS/MS degree in business administration or a related field
- Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
- Committed to continuous education through workshops, seminars and conferences
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
- Excellent mentoring, coaching and people management skills
- Fast learner and passion for sales
- Strong business sense and industry expertise
- Aptitude in delivering attractive presentations
- Proven ability to drive the sales process from plan to close
Sales Executive
Job Description:
- Conducting market research to identify selling possibilities and evaluate customer needs
- Actively seeking out new sales opportunities through cold calling, networking and social media
- Setting up meetings with potential clients and listening to their wishes and concerns
- Gather feedback from customers or prospects and share with internal teams
- Collaborate with team members to achieve better results
- Participate on behalf of the company in exhibitions or conferences
Job Skills/Requirements
- Proven experience as a Sales Executive or relevant role
- Proficiency in English
- Excellent knowledge of MS Office
- Hands-on experience with CRM software is a plus
- Thorough understanding of marketing and negotiating techniques
- Fast learner and passion for sales
- Self-motivated with a results-driven approach
- Aptitude in delivering attractive presentations
- Bachelor's (Required)
Sales Manager
Job Description:
- Achieve growth and hit sales targets by successfully managing the sales team
- Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
- Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
- Present sales, revenue and expenses reports and realistic forecasts to the management team
- Identify emerging markets and market shifts while being fully aware of new products and competition status
Job Skills/Requirements
- BS/MS degree in business administration or a related field
- Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
- Committed to continuous education through workshops, seminars and conferences
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
- Excellent mentoring, coaching and people management skills
- Fast learner and passion for sales
- Strong business sense and industry expertise
- Aptitude in delivering attractive presentations
- Proven ability to drive the sales process from plan to close
Sales Executive
Job Description:
- Conducting market research to identify selling possibilities and evaluate customer needs
- Actively seeking out new sales opportunities through cold calling, networking and social media
- Setting up meetings with potential clients and listening to their wishes and concerns
- Gather feedback from customers or prospects and share with internal teams
- Collaborate with team members to achieve better results
- Participate on behalf of the company in exhibitions or conferences
Job Skills/Requirements
- Proven experience as a Sales Executive or relevant role
- Proficiency in English
- Excellent knowledge of MS Office
- Hands-on experience with CRM software is a plus
- Thorough understanding of marketing and negotiating techniques
- Fast learner and passion for sales
- Self-motivated with a results-driven approach
- Aptitude in delivering attractive presentations
- Bachelor's (Required)
Sales Director
Job Description:
- Own and hit/exceed annual sales targets within assigned territory and accounts
- Develop and execute strategic plan to achieve sales targets and expand our customer base
- Build and maintain strong, long-lasting customer relationships
- Partner with customers to understand their business needs and objectives
- Effectively communicate the value proposition through proposals and presentations
- Understand category-specific landscapes and trends
Job Skills/Requirements
- Proven sales executive experience, meeting or exceeding targets
- Previous experience as a sales executive, sales manager or sales and marketing director
- Ability to communicate, present and influence all levels of the organization, including executive and C-level
- Proven ability to drive the sales process from plan to close
- Proven ability to articulate the distinct aspects of products and services
- Proven ability to position products against competitors
- Demonstrable experience as head of sales, developing client-focused, differentiated and achievable solutions
- Excellent listening, negotiation and presentation skills
Management Information system
MIS Executive
Job Description:
- Designing, monitoring, analyzing, and troubleshooting IT systems.
- Interpreting briefs and developing IT systems that meet all specifications and cost requirements.
- Assisting with training and onboarding processes.
- Writing job descriptions for new positions, and assisting with interview and recruitment processes.
- Ensuring staff comply with company, as well as health and safety regulations at all times.
- Maintaining, managing, and updating software.
Job Skills/Requirements
- Bachelor's degree in computer science, IT, or similar.
- Master's degree preferable.
- Experience managing a team.
- Practical experience with a variety of software applications.
- Attention to detail and excellent diagnostic skills.
- Effective communication and interpersonal skills.
- Ability to motivate and inspire staff.
- Strong leadership abilities and good time management skills.
- Excellent problem-solving and management skills.
- Ability to train staff junior staff.
Human Resources
HR Executive
Job Description:
- Develop and implement HR strategies and initiatives aligned with the overall business strategy
- Manage the recruitment and selection process
- Support current and future business needs through the development, engagement, motivation and preservation of human capital
- Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
- Nurture a positive working environment
- Oversee and manage a performance appraisal system that drives high performance
Job Skills/Requirements
- Proven working experience as HR Manager or other HR Executive
- People oriented and results driven
- Demonstrable experience with Human Resources metrics
- Knowledge of HR systems and databases
- Ability to architect strategy along with leadership skills
- Excellent active listening, negotiation and presentation skills
- Competence to build and effectively manage interpersonal relationships at all levels of the company
- In-depth knowledge of labor law and HR best practices
- Degree in Human Resources or related field
HR Manager
Job Description:
- Maintain HR documentation, such as Employee Handbook, Standard Operating Procedures, Policies and Guidelines, Service Agreements, and Contracts of Employment.
- Help employees with their appraisals, and employee benefits packages.
- Mentor Human Resources staff and provide necessary counseling services as and when needed.
- Oversee and accomplish administrative processes.
- Supervising employee recruitment, meetings, and terminations.
Job Skills/Requirements
- Understanding of the HRIS (Human Resource Information System) and its usage
- Comfortable with the use of Microsoft Office applications.
- Negotiation abilities in dealing with new recruits and payroll.
- Ability to overcome problems relating to racism, sexism, and nepotism.
- Excellent work-ethic and fair dealing.
- Optimistic approach and ability to see from others’ perspectives.
- Conflict-management and problem-solving abilities.
- Organizational and management skills.
- Ability to work as a part of a team
- Active listening skills.
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